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Home > FAQ
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Frequently Asked Questions
How to Order
How can I place an order with Disc2disc.com?
You can place your order online www.disc2disc.com or give us a call at 866-968-0309 or email at sales@disc2disc.com
Does Disc2disc.com accept Phone, Fax, Email or Mail Orders?
Yes. You may place your order online at www.disc2disc.com or dialing 866-968-0309
However information received via Phone, Fax or Email will be subjected to discuss with customer before it is processed. If you choose purchase any product from disc2disc, please send us the complete contact information and the details of the product (s) you would like to purchase. One of our Sales representative will contact you and help you in processing your order.
Do you accept Purchase Orders?
Yes. We accept purchase orders; please call customer service at 866-968-0309 before sending your purchase order.
How long does it take to process an order?
It takes one to two business days for us to process most of the orders (prior to shipping it). However in some cases, it may require additional 1-2 business days to process your order. You will be informed the processing time for your order via email or call if there is any additional processing time required. Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS delivery guidelines for your zip code/city.
I want to change my order information or make some changes to the items I ordered. What should I do?
Please note that once the order has been processed for shipping, it can no longer be changed. Please call 866-968-0309 as soon as you can to change the order. We do not guarantee order can be change on time if you leave a message but do not speak to a representative or if you email your change request to us.
Can I reactivate an order that has been cancelled?
No, you'll have to re-order online www.disc2disc.com or by calling sales team at 866-968-0309.
I am experiencing some troubles with my shopping cart? What should I do?
Shopping cart problems usually occur for one or more of the following reasons:
Cookies are not enabled, or your browser is configured to block disc2disc.com and/or disc2disc.com cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. Once you've verified that www.disc2disc.com and secure www.disc2disc.com cookies are being accepted and if you're still experiencing problems with the shopping cart, please clear your cookies and cache close your browser and try again.
The master clock on the computer is not set correctly.
The computer you're using is behind a firewall. Please disable the firewall and try again.
The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer. Or try from a different computer.
How do I use Disc2disc.com's shopping cart?
Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Quantity" field and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, enter your ship to address zip code and click on the shipping calculator button to view the total charges. If everything is correct, click "Proceed to Checkout" and log in following the onscreen instructions for completing the preferred method of payment.
Does Disc2disc.com sell or release my personal information?
Disc2disc.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details: http://www.disc2disc.com/Privacy-Policy_ep_44-1.html
Can I place an international order on line?
For all international orders, please contact our sales team at: 866-968-0309 or mail us at sales@disc2disc.com
Why should I provide my phone number to place an order?
There are a few reasons why phone numbers are required:
1. To protect the consumer from fraudulent individuals using their credit cards,
2. To confirm orders,
3. To advise if anything goes wrong with an order, delays in shipping, back orders etc.,
4. To get order verification.
Payment
What Payments methods are allowed for customers?
We accept all major Credit Cards and PayPal (Shipping to confirmed PayPal address).
What is my Credit Card ID or CCV2 Code?
On the back your credit card, it’s the last 3 digits for VISA, Master Card Diners Club and Discover. For American Express, it is the 4 digit number above your credit card number on the front.
What do I do if my Credit Card is declined?
Your order will be cancelled. Please check with your bank, and place another order again.
What do I do if my order is on hold?
If you receive an email or phone message from us notifying you that the order is on hold, please reply to the email or call us at 866-968-0309 as soon as possible. Orders will be cancelled after 2-3 days if we do not get a response
If I choose PayPal as my payment methods, can I ship to different address beside the Primary PayPal confirmed address with PayPal?
By selecting the PayPal payment option, you authorize disc2disc.com to send your order to the confirmed address as provided by the PayPal checkout receipt. You understand that the shipping address cannot be modified so please make sure the PRIMARY, CONFIRMED PAYPAL address is correct prior to submitting payment.
Shipping
How do I get tracking number for my purchase?
The tracking numbers for each day's shipped orders are automatically emailed to customers.
How can I track my package?
Though you will receive a shipping confirmation with tracking numbers upon shipment, you can track your package anytime on UPS website. Website: www.UPS.com. Phone: 800-PICK-UPS (742-5877).
After I submit an order with Disc2disc.com, how can I check my order/shipping status?
Disc2disc.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.
My tracking number is not working on the carrier’s website? What should I do?
Packages are sometimes separated from the rest of their orders and are not scanned by UPS right away. Please wait a day or two for all items in your order arrive. If they don't arrive, give us a call and we'll be happy to help you initiate the lost package process with UPS. Phone: 1-800-PICK-UPS (742-5877) Website: www.UPS.com.
UPS has my package but they have not delivered it yet. Why?
Please contact UPS at 1-800-PICK-UPS (742-5877) to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local UPS hub. Disc2disc.com would always like for your packages to be delivered ASAP. If UPS is holding them, please contact UPS.
I was not home when a UPS delivery attempted and a notice was left? What should I do? Will UPS make another delivery attempt?
In certain cases UPS will make another delivery attempt. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays. If conditions permit UPS will leave it on the front porch
Returns
How can I return a product?
You can give us a call at 866-968-0309 or email support@disc2disc.com
Do I need an RMA number for return of any product?
Yes. Products returned without an RMA no will not be accepted. If you wish return any product for any reason,
Please call us at 866-968-0309 to speak to a customer service representative or email to support@disc2disc.com
What is the standard return policy for Disc2disc.com Products?
Everything you buy from Disc2disc.comis backed by our 30 day Guarantee against defects. Restrictions may apply.
Please refer the following link for more details. http://www.disc2disc.com/Returns_ep_45-1.html
What is the return policy for combo, bundle, kit special purchases?
If you wish to return a Bundle for a refund, you must return it within 30 days of purchase. If the bundle was shipped inside the manufacturer box the entire bundle must be returned or exchanged. If the items were shipped separately the each items may be returned or exchanged separately.
Please refer the following link for more details on returns http://www.disc2disc.com/Returns_ep_45-1.html
What is Disc2disc.com's Software Return Policy?
Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. Opened retail boxed software can only be returned for replacement if it is defective or damaged.
You may exchange defective software for an identical replacement by contacting Disc2disc.com Customer Service and acquiring an RMA number. No software returns will be accepted after 30 days.
Please refer the following link for more details on returns http://www.disc2disc.com/Returns_ep_45-1.html
What is Disc2disc.com’s refund policy on consumable products?
Consumable items are items such as Printer Ink and Toner Cartridges, CD /DVD Media, Paper Product etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to disc2disc.com being returned to you.
Please refer the following link for more details on returns http://www.disc2disc.com/Returns_ep_45-1.html
How many days it takes to process the refund?
Please send us the required information including name of the carrier, tracking number(s) of the product(s) you are returning. It can take up to 4-5 business days to show an item returned. However the retuned product is subjected to disc2disc.com’s Technical Team’s inspection and complete satisfactory of the unit returned is in acceptable condition, no physical damages to the product, no damages when in transit and returned with all necessary user manuals, accessories and parts. Any product returned without all parts or accessories or with missing parts or accessories result in delay of claim process. You will be contacted once the product is eligible for refund.
What is the information / details I should provide when I call or email?
Order Number
RMA Number
Customer Name
Contact Number
Item #(s) or description of each item in question
Does Disc2disc.com offer any technical support or advice?
Disc2disc.com does not offer any technical assistance. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.
I sent an e-mail to Disc2disc.com 3 days ago, and do not have a response. What should I do?
Be patient. Our agents answer hundreds of customer e-mails daily, and you will typically get a response to an email within 48 business hours. If there is an emergency, please call on 866-968-0309.
Products
Can I reserve a specific product or version/revision of the product?
Unless otherwise specified by the product description or title, we cannot guarantee that you will be shipped a specific revision or version numbers. Generally, our stock moves so fast that we have the latest version or revision of everything.
My package shows delivered but I never received it. What should I do?
If your package was left at the front door, there is a signature but not yours, it shows in transit but you never received it or it has been over 48 hrs and no new scans have appeared, give us a call at 866-968-0309 for a representative to start a shipping trace investigation. The investigation with UPS will take a minimum of 10 business days to be concluded. These are the time frames set by the claims department of the shipping companies not by Disc2disc.com
What are Recertified or Refurbished products?
Products described as “Recertified” or “Refurbished” are products which have been retested to ensure compliance with original manufacturer specifications in function and for purposes related to warranty.
Recertified or Refurbished products typically have never been used, where the outside factory seal has been broken. This can be due to a cancelled order for example.
Products returned to the original manufacturers that were used in field tests, sales displays or demonstrations.
Products that have been returned for warranty service, which have been brought to manufacturer specifications.
Products that have been returned for reasons other then defect.
These items are sent to the manufacturer for inspection and testing.
The passing products are then repackaged as recertified.
Products where the box was damaged in shipment and is then returned to the manufacturer.
Product may include a limited manufacturer warranty
How can I obtain order a price, stock or shipping quote for Disc2disc.com?
In order to obtain a quote, check current stock or get special pricing please call us at 866-968-0309 or email us at sales@disc2disc.com
For any questions / enquiries
Contact:
Phone: 866-968-0309
Sales: sales@disc2disc.com
Web: www.disc2disc.com
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