General Return Policy

These are Disc2disc.com’s (“Disc2disc”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Disc2disc.com website.

All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Disc2disc.com Customer Service.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Any product not purchased from Disc2disc.com

Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

Any product from which the UPC code has been removed from its packaging

Any product that exhibits physical damage

Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to Disc2disc.com once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable.

Combo, Bundle and Kit Specials

Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Disc2disc.com Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.

Standard Return Policy

Return for refund within: 30 days

Return for replacement within: 30 days

Restocking Fee: Yes, 15%

This is our Standard Return Policy. Items covered by this policy (those products for which Disc2disc.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to Disc2disc.com within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Disc2disc.com, and not the mere issuance of an RMA.

Consumable Item Refund Only Return Policy

Return for refund within: 30 days (only if unopened)

Return for replacement within: Non-Replaceable

Restocking Fee: Yes, 15%

This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which Disc2disc.com states "This item may be returned for a refund within 30 days only") must be returned to Disc2disc within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Disc2disc, and not the mere issuance of an RMA.

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Disc2disc.com being returned to you:

Consumable items that have been opened

Consumable items lacking the original packaging

Software Standard Return Policy

Return Retail Software for refund within: 30 days (must be unopened)

Return OEM Software for refund within: non-refundable

Return Defective (Retail or OEM) Software for replacement within: 30 days

Products that state "This item is covered by Disc2disc.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Disc2disc within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Disc2disc, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Disc2disc being returned to you:

Software items that have been opened (if requesting a refund)

Software items lacking the original packaging

Downloadable Software Replacement Only Return Policy

Return for refund within: non-refundable

Return for replacement within: 30 days

Products that state "This item is covered by Disc2disc.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Disc2disc within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Disc2disc, and not the mere issuance of an RMA.

Downloadable software is non-returnable. The only exception to this policy is if a partial download has occurred and this can be verified through our downloadable software provider Digital River.

Open Box Refund Only Return Policy

Return for refund within: 30 days

Return for replacement within: non-replaceable

Products that state "This item is covered by Disc2disc.com's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Disc2disc within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Disc2disc, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. Disc2disc often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Disc2disc, and not the mere issuance of an RMA.

Disc2disc cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Disc2disc) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product Disc2disc guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. Disc2disc will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.